ShangZhan Academy Terms & Conditions

1. About ShangZhan Academy

ShangZhan Academy is the trading name used by Y&K Vorteil Trading for its corporate training activities.

Alor Setar, Kedah, Malaysia Email: yen@shangzhan.com.my Telephone: +6012 430 1254

In these Terms, “ShangZhan Academy”, “we”, “us” and “our” mean Y&K Vorteil Trading, trading as ShangZhan Academy.

2. Enquiries and Training Bookings

Website enquiries, WhatsApp conversations, emails, telephone discussions, expressions of interest, purchase orders or signed quotations do not automatically create a confirmed training booking. A booking is confirmed only when the applicable booking and payment requirements have been met.

Programme availability, trainer, date, time, venue, participant number, delivery mode, scope and price remain subject to confirmation.

3. Quotations and Commercial Arrangements

Quotations are valid for one month from the quotation date unless otherwise stated or agreed in writing. A client may proceed directly to payment after receiving a quotation; a signed quotation is not required for every engagement. Some corporate clients may provide a purchase order, but a purchase order is not required for every booking.

The applicable quotation, invoice, proposal, written confirmation or client agreement sets out transaction-specific details, including the programme, fee, date, location, payment arrangements and any additional agreed costs or conditions.

4. Non-HRD Training Confirmation

For non-HRD training, ShangZhan Academy may provisionally reserve a proposed date and/or trainer for approximately two weeks. This period may be extended on a case-by-case basis.

A non-HRD booking becomes confirmed only when ShangZhan Academy receives 100% full payment. Training does not proceed before full payment is received. If full payment is not received within the provisional reservation period and no extension has been agreed, ShangZhan Academy may release the proposed date and/or trainer.

5. HRD Corp-Funded Training

For HRD Corp-funded training, confirmation and commencement are subject to the prevailing HRD Corp requirements, including the applicable grant approval being obtained within the required timeframe before training proceeds.

ShangZhan Academy may provide agreed training documents and administrative support. Grant approval, employer or programme eligibility, claim approval, claimable amount, reimbursement and HRD Corp payment remain subject to prevailing HRD Corp requirements and decisions. ShangZhan Academy does not guarantee these outcomes.

The client or employer remains responsible for its employer-side HRD Corp obligations and for providing accurate, complete and timely company, participant, grant, attendance, supporting and claim-related information and documents.

If a lower claimable amount or claim issue results from client-side factors, including incorrect or incomplete information, missing documents, lack of cooperation, incomplete employer actions, participant attendance or lower actual participant numbers, the client remains responsible for the difference between the agreed training fee and the claimable amount.

Changes to approved training arrangements, including the venue, date, time, participant arrangements or other approved details, must comply with prevailing HRD Corp requirements and may require cancellation of the existing grant and submission of a new application.

6. Client Responsibilities

Clients are responsible for providing accurate, complete and timely company, participant and authorised-representative information; ensuring that their representatives have authority to give instructions or approvals; and providing agreed client-controlled venue access, facilities, devices, accounts, software or internet access for the training.

Clients and participants should follow reasonable training instructions, disclose relevant accessibility or delivery needs in sufficient time for discussion, and ensure that any client-supplied materials may lawfully be used for the agreed training purpose.

7. Client-Requested Changes

Changes to an agreed date, time, venue, participant number, delivery mode, programme arrangement or trainer requirement require confirmation by ShangZhan Academy. For non-HRD training, reasonable changes may be considered case by case. For HRD Corp-funded training, changes are also subject to prevailing HRD Corp requirements.

Where an approved client-requested change results in agreed additional or non-refundable trainer, travel, accommodation, venue, logistics or other third-party costs, the client is responsible for those costs.

8. Cancellation and Rescheduling

Payments for confirmed non-HRD training cancelled by the client are non-refundable, subject to any rights that cannot be excluded under applicable law.

If ShangZhan Academy cannot deliver confirmed training as planned because of trainer illness, an emergency or another matter attributable to ShangZhan Academy, it will normally seek to provide a suitable replacement trainer or agree a new training date. For a named-trainer programme, a proposed replacement requires client approval. Where a client specifically requested a named trainer, rescheduling with that trainer is preferred.

If training ultimately cannot be delivered after reasonable replacement or rescheduling efforts, ShangZhan Academy will provide a training credit for the undelivered training rather than a cash refund, subject to applicable law.

Where circumstances outside either party’s reasonable control affect training, including severe weather, flooding, government restrictions, venue closure outside the parties’ control or major infrastructure disruption, the parties should first seek to reschedule. Already-incurred non-refundable third-party costs may be addressed under the applicable commercial arrangement. If rescheduling ultimately remains impracticable, the treatment of any undelivered portion will be addressed under the applicable commercial arrangement and applicable law.

9. Trainers and Trainer Selection

Some programmes identify a named trainer. A named trainer is guaranteed only when confirmed in the applicable commercial arrangement.

For programmes without a permanently assigned trainer, ShangZhan Academy identifies a suitable trainer by considering subject expertise, training language, delivery mode, location, schedule, availability, client requirements and trainer suitability. The proposed trainer is normally presented to the client for approval before confirmation.

10. Attendance and Conduct

Participant absence, lateness, early departure or incomplete participation does not by itself create a right to a refund. For HRD Corp-funded training, attendance and actual participant numbers may also affect claim requirements and claimable amounts.

Participants must behave lawfully and reasonably, respect other participants and trainers, and avoid disrupting the training.

11. Venue, Facilities and Accounts

For in-house training, the client normally determines or provides the venue. Practical requirements such as a projector, screen, internet connection, power access and other facilities are discussed before training. ShangZhan Academy may bring auxiliary items where practical.

For public programmes, ShangZhan Academy arranges the venue or platform and the primary facilities applicable to the programme.

Where a programme requires participant devices, software, accounts, internet access or permissions, participants should prepare the required access before training. ShangZhan Academy may assist with basic account sign-up or setup where practical.

12. Third-Party Platforms

Programmes may use third-party products or services such as Canva, ChatGPT or other OpenAI services, CapCut, Meta, Facebook, Instagram, Google or other programme tools. These products remain subject to their providers’ terms, privacy practices and technical restrictions. References to a third-party product do not by themselves indicate sponsorship, affiliation or endorsement.

ShangZhan Academy does not control third-party platform downtime, feature changes, pricing, account restrictions, suspension, termination, provider policies, licensing changes or service availability. An account restriction or ban arising from a participant’s own account history, actions, breach of platform rules or provider enforcement is not ShangZhan Academy’s responsibility unless directly caused by ShangZhan Academy.

13. Training Materials

Participants may retain supplied training materials, including slides, PDF notes, worksheets, prompt templates, Canva templates and other practical resources. Subject to third-party rights and any different written arrangement, the client may store and share these materials internally within its own organisation, including through an internal drive or learning-management system. Internal access may include employees who did not attend the original training.

Unless agreed otherwise in writing, clients and participants may not sell or sublicense the materials, publicly redistribute substantial training content, provide the materials to unrelated organisations, repackage the materials as their own commercial course, claim ShangZhan Academy materials as their own intellectual property or commercially resell the training content.

This internal-use permission does not transfer ShangZhan Academy’s ownership or copyright and does not grant rights in third-party software, content or client-owned material.

14. Recording Training Content

Prior approval from ShangZhan Academy is required before recording training content. This includes full-session recordings, substantial audio or video recordings, screen recordings, or substantial capture of trainer delivery or training materials.

This does not prohibit incidental personal photographs or very short casual clips that do not capture restricted training content or other participants inappropriately. Approved recordings may be limited by their purpose, audience, access, internal-use conditions, storage, redistribution, publication, confidentiality and participant-privacy requirements.

15. Participant-Created Work and Promotional Use

ShangZhan Academy does not take ownership merely because a participant creates a design, video, document, presentation, AI output, marketing asset or other work during training. Ownership remains with the participant, client or other applicable rights holder, subject to underlying ShangZhan Academy materials or templates, pre-existing intellectual property, client or third-party rights, and applicable software or platform terms.

Unless the relevant client or participant opts out, ShangZhan Academy may feature selected participant-created work produced during the training for its own portfolio, website, social-media channels, marketing and promotional communications, provided that the person granting this permission has the right or authority to do so. This permission is non-exclusive, limited to ShangZhan Academy’s own marketing and promotional purposes, and does not transfer ownership. It does not allow ShangZhan Academy to sell the work as a standalone product or allow unrelated third parties to use it merely because ShangZhan Academy has received promotional permission.

A relevant client or participant may opt out or make a valid withdrawal request, subject to applicable legal and privacy requirements. Following a valid withdrawal request, ShangZhan Academy will stop future promotional use and will take reasonable steps to remove material within its reasonable control within a reasonable period where appropriate. Printed materials already distributed do not need to be recalled, and ShangZhan Academy cannot guarantee removal of screenshots, shares, caches or copies outside its control.

Where promotional use involves identifiable personal data, including a person’s face, name, voice, testimonial or contact information, the applicable Privacy Notice and any relevant media-consent process also apply.

16. Client-Supplied Materials and Confidential Information

If a client provides a logo, image, file, case study, dataset, document, presentation or other company material for use during agreed training, the client confirms that it has the authority or permission to provide that material for the training purpose.

Permission to use client-supplied material during training does not automatically permit ShangZhan Academy to publish it or use it for unrelated marketing.

Participants must not upload or disclose confidential, restricted, personal or sensitive information to AI tools or third-party platforms unless they have proper authority and permission. Where appropriate, participants should use anonymised, dummy, fictional or non-confidential material. Participants and clients remain responsible for unauthorised disclosures they independently make.

17. Learning Objectives and Business Results

Programme descriptions and learning objectives explain intended training content and capabilities. Training does not guarantee increased sales, revenue, advertising profitability, lead generation, business growth, social-media results, marketing performance, account performance, HRD Corp outcomes or regulatory outcomes.

Participants and clients remain responsible for business decisions, implementation and use of the training. Training that discusses HR, regulatory or legal concepts is educational and is not case-specific legal advice.

18. Website Use, Liability and Governing Law

Users must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, unlawfully extract content or use its content in a misleading or unlawful manner.

Links to third-party services are provided for relevant functionality or convenience. ShangZhan Academy does not control those services and does not guarantee their continuing availability, security or content. Website information may be corrected, updated or withdrawn; users should confirm material training and commercial details through the applicable written arrangement.

Nothing in these Terms excludes or limits any liability or right that cannot lawfully be excluded or limited.

These Terms are governed by the laws of Malaysia.

19. Language, Updates and Contact

The English version is the authoritative version of these Terms. If there is an inconsistency between the English version and a translated version, the English version will prevail, subject to applicable law.

ShangZhan Academy may update these Terms from time to time. The latest version will be published on this website. Changes to these Terms will not automatically alter any previously confirmed training engagement, which remains subject to its applicable agreed commercial documents.

Questions about these Terms may be sent to:

Y&K Vorteil Trading, trading as ShangZhan Academy Alor Setar, Kedah, Malaysia yen@shangzhan.com.my +6012 430 1254